Customer Testimonials
Jason is amazing ! And always takes care of me ! Thank you so much see you next time
It was so easy to schedule the service appointment over the phone. They offer a ride from the dealer to my home and even to pick me up once the service was done. The driver was very polite and kept me updated on the estimated time he would arrive.
Hiwa Khoshnaw, from my new vehicle experience Thank you the best sales guy ever. Honest salesman and a great personality. Couldn’t ask for more. Yes I would come back to this dealership and purchase another Toyota vehicle, I recommend it. Also like to thank Victor in Finance.
This was a factory recall visit. All went well treated with what kindness and respect. Somehow a computer wasn’t updated is my icon that shows the status of the vehicle still shows the recall. I’ll try it again on Monday and if not updated, we’ll call the dealer. Respectfully Patrick.
I like the service , because I receive a video quickly about my car and explain , thank you very much
Just wanted to give a shout-out to Josh, our assisting salesman, for his amazing help. He made the whole process so easy and smooth, truly a great experience. And Ruben in finance was fantastic too, handling everything with such efficiency. Seriously, these guys know how to treat a customer right. I'm super happy with how everything turned out.
Outstanding customer service! Outstanding technicians keeping customers with high quality videos updates on the job done!
Such a great experience yesterday! Thank you Jason Flavell and your team for great service above and beyond the call of duty! I’ll see you next service alert or before if I have any questions or concerns with my awesome RAV4. Thanks again! Sincerely, Zella Sanner
The best dealership in the business! Outstanding customer service! Outstanding technicians keeping customers with high quality videos updates on the job done!
It was fast and easy to get a battery replacement. Replaced dead battery with an 84 mo. Dead battery was also 84 mo, but lasted only 46 mo, pro-rated price was very reasonable with free installatiin!
Got in pretty early and was out pretty quick. I love the inspection they provide before they start on the vehicle
Willy Espinoza made our purchase so much easier than any car purchases I've experienced in the past. He was knowledgeable, answered all my questions and did not feel pressured. I would definitely buy another vehicle from him again.
I had a positive experience purchasing my Toyota RAV4 from Alexander Toyota. Willy and Angel were very helpful throughout the process, listened to my concerns, and were accommodating in making sure the vehicle was cleaned and prepared to my satisfaction. I’m enjoying the RAV4 and appreciate the effort they put into making sure I felt comfortable with the purchase. Thank you to Willy, Angel, and the Alexander Toyota team!
Justin was very helpful, knowledgeable, professional, and helpful. Thank you. I appreciate it they were able to correct the vehicle recall.
Excellent service and assistance by the service advisors. Attentive to my needs and willing to go the extra mile to assist with questions regarding my lack of ability around the controls. I don't recall the gentleman's name, but what a gem you have at Alexander Toyota! He sat by Michael Hahn that day!! Michael was awesome as well!! Great crew and great service for a drop in!!! Thank you!!!
I highly recommend Alexander Toyota! Had recent appt for biannual preventive maintenance check. Service advisor Mike Estrada and the mechanics did a great job, Consistently courteous & very knowledgeable.
The person that assisted me has great customer service! I appreciate him listening to my concerns and for being efficient with resolving my issue. He was kind and very professional. Thank you!
Service rep Robert was great, service was fast and I was out of there quick
Sales process is easy. Sales associates are calm and explain things completely. All of my questions and concerns were addressed right away. I like going to this dealership.
Friendly staff who provided a calm buying experience for their customer. Would recommend to family.
Salesman Josue was very friendly and knowledgeable on the cars we looked at. Was able to.answer all of our questions. When he went to the manager for the trade in value, he got the amount we were looking for. Rube in finance was friendly and walked us through the paperwork efficiently. We were in and out in under 1 hour.
They washed my car and it was clean when it went in, just had it wahed the day prior. Now there are streaks all over it. Service of Preventive Maintenance, excellent!
Wow! What can I say! I went in for a bad battery and the service representative was amazing quick to hear my concerns and even faster with my results and my battery replacement! 5/5 starts!!! Highly recommend
Professional service and courtese. Nice facilities with waiting area. Got a free car wash and transponder jeys made. Recommend
Sold me 34 months subscription to Sirius XM for $350 with out my consent theifs
Had a positive experience with their service department. Both the service advisor and the service tech did what I wanted done and did so promptly. I like that they have a shuttle for people who need rides.
Everyone was great during our car buying process. Gabriel was a great listener and was super friendly and made everything so easy.
I’ve had my car serviced here for many years and they always have quality customer service. It’s easy to make an appointment, they get your vehicle done when they promise, and explain everything clearly. They do solid work-I’ve never been disappointed!
Most of my experiences with Alexander Toyota have been excellent, which is why this visit was so disappointing.
I want to thank my service advisor, Mike, for his professionalism and genuine effort to address the issue with my vehicle.
Unfortunately, my experience changed when Service Manager Rick Moody became involved. He was disrespectful, unprofessional, and raised his voice during our conversation. I even had to ask him to leave the office. His comment that an intermittent vehicle problem was acceptable as long as it didn't happen all the time was both surprising and disappointing.
Despite this experience, I still ... Read More DealerRater - Jul 8, 2026
Awesome Service at TOYOTA in YUMA AZ Very Satisfied with the Quality of work done Always. Thanks to MIKE ESTRADA , for his Customer Service...Great Attitude, no matter how busy he is ., Mikes makes time to help.... He Makes The Difference!!; Thanks TOYOTA. you are the BEST
I’ve Always had Good Service with my Toyota Dealership and I Trust they Are Doing QUALITY WORK to my 21 yr old Avalon!
Willy was so polite and extremely helpful. He was able to meet my needs regarding my vehicle.
Great job boys never been treated like this before, keep up the great job performance.
I always have a great experience at Alexander Toyota in Yuma, AZ. I bring my RAV4 in for all of my oil changes, and I really appreciate that they take the time to inspect my vehicle and let me know if anything needs attention. It gives me peace of mind knowing my car is being well cared for.
This was my third oil change, and they replaced my front windshield wipers to keep my vehicle in top condition. I truly appreciate their honesty, professionalism, and excellent customer service.
A special shout-out to Tony, the salesman who helped me purchase what ... Read More DealerRater - Jul 5, 2026
Thank you to Carlos De Leon, my outstanding salesman and my equally outstanding finance officer Ruben Diaz… I can’t say enough about how well you two made my new car experience with Alexander Toyota an excellent one!!
You have a great staff very knowledgeable and respectful specially the that attended very helpful.
Best experience I’ve ever had with a dealership I had been looking and waiting for a RAV4 woodland.. just happen to stopped by on my way back to Phoenix, I was offered a deal I just couldn’t find anywhere else. Thanks to Angel Herrera !
Excellent service 😀👍 Friendly and respectful staff Waiting time is not a problem, comfortable lobby while I wait for my car.
They don’t always have the best selection of automobiles, but their service department is wonderful
I’m pleased with my new RAV4! Christian, Anger, and Ruben very helpful and made the process easy.
Quick and convenient. In and out for service in less than an hour. Really appreciate the through job they do and how they keep you informed about their progress.
Excellent customer service provided by all staff . Mike Estrada always explains and recommends available services (optional) without pressure.
The staff is friend and helpful for the most part. I would recommend to pretty much anyone.
Siempre son muy atentos y serviciales..explican cada procedkmiento con lujo de detalle. Siempre ofrecen jusyo lo que unp necesita.
Organized check in, quick service and indpection of vehicle and organized checkout. 6:30 am appointment and out the door at 7:30 am
Angel, in sales, listens to what we wanted. Doesn’t push too much. Highly recommended him.
I normally hate service this time I dealt with Jason Flavell and will only deal with him. I dread using Toyota service normally and Jason gets 5 stars and should get a raise he was amazing. Even the service manager isn’t as wonderful as he was.
The staff was friendly and professional. Josh Felix went above and beyond to accommodate my needs! I would definitely refer friends and family to this auto dealership.
The sales team was absolutely amazing and willing to work with me to get the best deal possible! Triana, Champ and Rubén were exceptional. I've never felt like I was cared for at a dealership. They went above and beyond and I'm truly grateful!
Staff very professional, service of my RAV4 very quick. Service advisor did an outstanding job explaining the work to be performed.cashier was very nice and friendly. Will definitely return for any further services. A big thanks to all the Alexander Toyota team.
I have used the service department at Alexander Toyota twice within the past year. Both times I have been impressed with the professionalism of the staff and the kind way each of them treated me ... an eighty-four years old lady with health challenges. I especially enjoyed chatting with the shuttle driver as he drove me to and fron KFC for my lunch.
Great service department personnel from start to finish. Robert did an excellent job of keeping me informed of the vehicles progress. The live vehicle/service tracker is a great tool to follow your vehicle on your iPhone! Thanks for the great and timely service !!
Staff was very friendly, service was quick. It was supposed to take an hour and a half, was done under an hour.
Alexander Toyota is absolutely the best dealership ever in the history of cars, satisfaction guaranteed!
The service rep was great and kept me informed. They had me in and out in under an hour.
Best costumer service , went in and got helped right away and worked with me , would highly recommend
Great service terrific people but getting thru on phone is a challenge Robert was great
Welcome atmosphere. Questions answered with professionalism. Sales specialist very convincing, knew what he was talking about.
Top quality service at a reasonable price. Friendly staff keeps customer informed throughout. The systems checklist keeps me coming back.
Very friendly and helpful. They answered all my questions. Review ed all maintenance done. Were able to complete the service in a timely manner.
Took my truck in for service with Jason, he was really good. Super good experience, truck was in and out in a little over an hour.
Everyone I worked with at Alexander Toyota was incredible. Low stress, excellent service, and very accommodating. I’ve bought all of my cars here and wouldn’t go anywhere else.
Mike Estrada has been my service advisor for several years. He’s knowledgeable, honest and professional and keeps his word about the length of time my Highlander might need to be in the shop. I purchased my Highlander in 2007 and will most likely purchase my next Highlander from Alexander… if you have the color I want.
Welcome atmosphere. Questions answered with professionalism. Sales specialist very convincing, knew what he was talking about.
I was very happy to see Willy at Toyota dealership as he is an exceptional Salesman and my late husband and I had purchased vehicles from him in the past. Recommend Willy as #1 Salesman 2026 as man of integrity and honesty. I spoke to a gentleman who said he returned to buy second vehicle from Willy after two week business trip as he was very pleased with Willy .
Had my car serviced, and everything went well. They did an excellent job from start to finish.
I recently purchased a Toyota Highlander from Alexander Toyota. My salesperson was Victoria “Vikie” Meza. She was absolutely outstanding, professional and knowledgeable. No haggling over price or dealer add-on’s. Best experience I have had purchasing a new car.
Difficult to schedule service as you now have to deal with AI, which is disappointing as I appreciate having the ability to speak with someone while deciding what I need. Adrian was fine as an advisor. Special shout out to Jason F (I believe, I can’t remember his name-but he drives a Tacoma and helped me with my raptor lights by making the techs use a fender cover). He is amazing and I will be making note to schedule with him in the future.
First of all, my name is Lori Worley NOT Lori Daniel, which is what was on the text message I received. The only complaint I have is the service took tooo long. I had an appointment for 7:00 am for a tire rotation and I was waiting for my vehicle. I arrived and checked in at 6:55 with Mike Estrada, who is ALWAYS great, thats why I only deal with him. They didn’t even start working on my vehicle until after 8:00 am. An hour and 20 minutes is entirely too long for just a tire rotation. Kudos to Mike Estrada though. He ... Read More DealerRater - May 20, 2026
Professional, experienced, knowledgeable, great customer service, goes the extra mile, courteous, senior discounts, and clean.
Mike Estrada is always extremely reliable & professional. Knows exactly what I need & when I need it. Thank you Mike for your continued excellent service! Looking forward to future visits at Toyota in Yuma.
Always take my Toyota to the dealer that I trust and know where my car is going to be taken care of. Big Shout out to Hector
Service was less than an hour and a half service. His advisor was excellent. I would recommend the dealership to anyone that asked.
Alexander Toyota always meets my expectations! Friendly fast service and always completes my service and keeps me updated via text. Robert is very friendly and welcoming every time I have had service there.
Thank you for the great customer service experience. We look forward to our next purchase.
Victoria in Sales is amazing to work with for purchasing a vehicle. I have never had such an incredible and pleasant experience as I did on 5/12/2026. Her knowledge of the vehicle’s performance, amenities, etc was impressive. She was able to answer every question I had with detailed information. At Alexander Toyota I was taken care of throughout the whole process of buying a 2026 vehicle. Highly recommend this dealership for anyone looking at purchasing a Toyota in Yuma, Arizona.
Adrian’s customer service is top notch every time! He helped me come up with a plan to get all my repairs done from highest priority to lowest. Such a relief to see people who care .
David Merchant was our sales representative and he was the best. Worth driving 4 hours.
We had David as sales person and now we consider him our friend. He did everything he could to help us find a good car. We are grateful.
I had a tire blowout and had my car towed to Alexander Toyota where Jason handled the repair. He was kind, patient and knowledgeable regarding the repair process. 100% would go back and recommend Jason to anyone who needs assistance with their service for their Toyota.
Most professional service writer who led me through the video of inspection points.Hats off to Soshi Safdie for a job well done. Very pleased with normal maintenance and repairs.
I bought my car in Key West. I’ve done service there, National City and Temecula. BY FAR the best place. They send you videos of your car, they make sure you understand everything going on, shuttle driver is super friendly. Robert Ames 10/10 - this ppl made me a Toyota customer. I am never buying anything else that is not Toyota
Great and speedy service. Would definitely recommend Toyota for any type of car service. Soshi was very helpful
Excellent service, very fast and friendly. Angel went above and beyond to help me find the perfect truck for my needs.
Thank you, Robert Ames very professional and knowledgeable. Also help me get in right away and gave me an accurate time of when my car would be ready. Thank you to Rick Moody for reaching out to make sure I had an appointment set for my service.
They have an excellent customer service, quick response to attend appointments and nice waiting room
Willy did an excellent job taking care of us and showed us several trucks so we could make and educated choice and was very knowledgeable of the different models.
Love this dealership and employees alike. Particularly Mr. Robert Ames- runs his operation exceptional. The girls are very helpful and professional at their area of responsibility. Thank you Alexander Toyota.
Hector and Leo in the service department gave me prompt, professional service. I was very grateful for the video Leo took of my car being serviced. Thank you!
Less than hour for an oil change and multi point inspection while I waited for my Rav4 . Robert Ames kept me informed with a video and thoroughly explained their findings. I truly appreciate a service department I can trust with my vehicle.
Took my 2024 Tundra here for service, oil change and tire rotation was done good but one of the letters on my tailgate was coming off. Was told they would use adhesive to fix but ended up using two sided tape. When I asked about replacing letters was told that it was not covered, truck is less than 2 years old, very disappointed!!
I took my truck last Tuesday at 10am for the 10k mile service, the lady Soshi from the service department encountered me in a really professional manner, however when I took my truck last Tuesday from the Toyota station I did not inspect it because I was confident that it had been serviced properly, went to work afterwards then headed home, the following day in the morning I proceeded to check my tire pressure and overall appearance, I found out some black grease stains on the paint which surprised me since they have done a car wash, then the worst ... Read More DealerRater - Apr 27, 2026
Hector was great, went above and beyond to help us , we always ask for him..
Great customer service went above and beyond to give us a great deal. Would highly recommend anyone to go there.
Jason at Alexander Toyota was very helpful and accommodating. He made my car repair experience so easy, the service was awesome and quick, truly appreciated it! Thank you for the great service!
Absolutely happy with MIKE ESTRADA...no matter how busy he is...he takes time to take care of Customers with a Positive Attitude. Emplyees like Mike make a difference in the Company.... Took care of my New Tires Purchase on replacing them and following up with needed procedures to keep my car in good running condition. I highly recommend Mike to make the right choices on your vehicle needs...with a friendly attitude. Thanks to this Employee...my Loyalty for TOYOTA is 100 % of coming back
I loved my experience at Alexander Toyota in Yuma, AZ. Fernando was knowledgeable, personable, considerate, and not pushy. It was my first time buying a new car (as a senior citizen) and they made it fun.
I Just Stop For Information On A Vehicle And I Was Satisfied With The Information And after A Few Hours Went back And Started The Process For A vehicle I Was So Happy For The Help And Fast Process On The Loan And Paperwork. Thank You Victoria And Staff From Yuma Alexander Toyota.
Great people. Very nice and helpful. Hector was awesome. He was our service advisor and went through everything with us. They did a great job.
Have been with this deaership for 30 years. Todays experience was the satidfying. My service advisor, Soshi Safdie was by the best ever. She was professional, knowlegable and actuslly listened to my vonetns, addresfing and tsking care of each. By far the best Service advisor. So glad i was assigned to her.